Frequently Asked Questions

Orders & tracking

How do I track my order?

When your order ships, you'll receive an email with a tracking number. If your order ships in more than one package, you'll get a tracking number for each.

Can I change or cancel my order?

Yes, if it hasn't shipped yet. Email abeetradingllc@gmail.com as soon as possible with your order number.

Shipping

How long does shipping take?

Orders are processed in 1–3 business days, then delivered in about 7–12 business days in the US and Canada. For holiday gifts, we recommend ordering by December 5. Full details are in our Shipping Guide.

How much is shipping?

Shipping is free on orders of $50 or more. Under $50, shipping starts at $7.99. You'll see the exact cost at checkout.

Do you ship internationally?

We ship to the United States and Canada. Canadian orders get the same rates (free on orders of $50 USD or more, $7.99 USD under $50) and arrive in about 7–12 business days. Canadian customs may charge import duties and taxes on delivery. We don't ship to other countries at the moment.

Why did my order arrive in more than one package?

Items can ship from different fulfillment warehouses. There's no extra charge for split shipments.

Returns & refunds

What is your return policy?

You have 30 days after receiving your item to request a return. Items must be unused and in their original packaging. For hygiene reasons, opened personal care and beauty products can't be returned unless they arrive damaged or defective. See our full Refund policy.

My item arrived damaged, defective or wrong. What do I do?

Email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't need to send the item back.

How long do refunds take?

Once your return is approved, the refund goes back to your original payment method within 10 business days. Your bank may take a few extra days to post it.